PRIVACY POLICY
Spruced Society Cleanz
This Privacy Policy applies to all personal information collected by Spruced Society Cleanz (we, us or our) via the website located at www.sprucedsocietycleanz.com.au
1. What information do we collect?
The kind of personal information that we collect from you will depend on how you use the Website. We collect the following personal information from customers who use our website and booking system:
Full name
Email address
Phone number
Residential or commercial property address where cleaning services will be provided
Payment details including credit card information for processing payments
Booking preferences and service history
Any special instructions or access requirements for the property
We may also collect information about how you use our Website including IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.
2. Types of information
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as personal information and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained (b) for a secondary purpose that is directly related to the primary purpose (c) with your consent or where required or authorised by law
We generally do not collect Sensitive Information but when we do we will comply with the above.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website or provide it to us in any other way including when you submit a quote request, complete a booking form, or communicate with us directly.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and to help customise your Website experience. As a general rule it is not possible to identify you personally from our use of cookies. You may manage or disable cookies through your browser settings at any time. However disabling certain cookies may affect the functionality of the Website including your ability to access booking and payment features. We use session cookies for essential Website operations, persistent cookies for user preferences, and third party cookies for analytics purposes only.
(c) We generally do not collect your Personal Information from third parties. Where we do receive information about you from a third party we will take steps to make you aware of the information that was provided.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible, process your bookings and payments, communicate with you about your services, and keep you informed about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website and delivering our services. Your Personal Information may also be accessed from time to time by maintenance and support personnel acting in the normal course of their duties.
(c) We require all third parties who receive Personal Information including independent contractors, payment processors, and scheduling software providers to implement appropriate security safeguards, maintain confidentiality, and notify us immediately of any data breaches. We remain responsible for any misuse of your Personal Information by these third parties.
(d) By using our Website you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you and if it is material of a type which you would reasonably expect to receive from us. We do not use Sensitive Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature such as an unsubscribe link.
5. Security, access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification, or disclosure.
(b) We will retain your Personal Information for a period of 7 years from the date of your last service or transaction with us, or such longer period as required by law, to comply with our taxation, accounting, and legal obligations. After this retention period expires we will securely destroy or permanently de-identify your Personal Information in accordance with Australian Privacy Principle 11.
(c) The Australian Privacy Principles permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12) and allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). Where you would like to obtain such access please contact us using the details set out at the bottom of this policy.
6. Notification of overseas recipients
We will transfer your Personal Information to the following overseas recipients:
(a) Payment processors located in the United States complying with Standard Contractual Clauses approved by the Office of the Australian Information Commissioner (b) Cloud storage providers located in the European Union or United States complying with adequacy arrangements or Standard Contractual Clauses (c) Scheduling software providers located in jurisdictions with substantially similar data protection laws to Australia
Your Personal Information will not otherwise be disclosed to recipients outside Australia unless you expressly request us to do so. We will notify you of any changes to these overseas recipients and provide you with the opportunity to withdraw consent for such transfers where practicable.
7. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information please contact us using the details set out below. All complaints will be considered by our Privacy Officer and we may seek further information from you to clarify your concerns.
We will acknowledge receipt of your complaint within 2 business days and provide a substantive response within 14 days of receipt. If we agree that your complaint is well founded we will in consultation with you take appropriate steps to rectify the problem. Available remedies include correction or deletion of your Personal Information and where appropriate compensation for any loss suffered.
If you remain dissatisfied with the outcome you may refer the matter to the Office of the Australian Information Commissioner at any time by visiting www.oaic.gov.au or calling 1300 363 992.
8. How to contact us about privacy
If you have any queries, if you seek access to your Personal Information, or if you have a complaint about our privacy practices please contact us at:
Spruced Society Cleanz Email: sprucedsociety@gmail.com Website: www.sprucedsocietycleanz.com.au